• MAT‑level complaints procedure template
• Complaint workflows
• Investigation checklist
• Root cause analysis guide
• Staff training materials
• Governance reporting templates
• Trust‑wide complaints log
• Briefing slides for your Audit & Risk Committee

A robust and consistently applied complaints process isn’t just good practice, it’s now a legal requirement under DUAA25. It also plays a key role in reducing reputational risk and preventing unnecessary escalation to the ICO.

By downloading this toolkit, you’re taking a positive step toward preparing for the DUAA25 implementation deadline on 19 June 2026.